The order process is simple and customized just for you. When we receive your portraits, one of our local portrait artists will begin hand-drawing your portrait. Then, we put everything together in a mock-up so you can see everything as it would be engraved. Send us your feedback, and once we get the go-ahead from you, we begin engraving!

Yes! If you made a typo after ordering or want to make any changes, please contact us. Regardless, we're always in touch with your product mockups before any engraving is started.

If you'd like to change the animal or reference photo for your portrait, please contact us immediately after placing your order. Once our artist begins the illustration, we can no longer switch to a different animal. At that stage, only adjustments or refinements to the existing portrait can be made.

Every CanterCraft piece is made with care and craftsmanship.

• For Stall Plates: Our wood is sourced and manufactured locally by an independent woodworker in Calgary. Each plate is engraved, finished, and assembled by hand in our own workshop to ensure quality and precision.
  
• For Keychains: All engraving is done in-house, allowing us to oversee every step for a clean, professional finish.
  
• For Portraits: Each portrait is drawn by one of our independent Alberta-based artists, bringing your horse’s likeness to life with individual artistic care.
  

From sourcing to final polish, every CanterCraft item reflects our commitment to craftsmanship and quality.

Because every CanterCraft order is handmade, please allow around two weeks for the full design and production process.

We’ll stay in touch throughout your order. You’ll receive a mockup sketch of your stall plate or keychain before engraving begins to ensure you’re completely satisfied. Once approved, your order is typically crafted, finished, and shipped within 5–7 business days, depending on the current queue and your location.

If your order arrives damaged or with an engraving error that’s our fault, we’ll make it right. Contact us within 72 hours of delivery and we'll be in touch.

Yes! We offer bulk pricing and custom orders. Contact us through our Custom Orders page and we'd be happy to chat.